General Information

This shipping policy applies to all products purchased through the Cloutier Pro website (https://cloutierpro.com/). Please read the following terms and conditions carefully before placing your order.

Order Processing Times

Our standard order processing time is 3 to 5 business days. This timeframe allows us to prepare and package your items before they are shipped.

Shipping Destinations

We currently ship within Canada only.

Delivery Times

We offer several shipping methods to meet your needs. Available options and estimated delivery times will be displayed during checkout and may vary depending on the carrier and the shipping method selected.

Shipping Fees

Shipping fees are calculated based on the weight and dimensions of the items ordered, as well as the selected shipping method. You will be able to calculate the exact shipping costs for your order before completing checkout.

Order Tracking

You will receive a confirmation email containing a tracking number once your order has shipped. You can track your package's progress on the carrier's website.

Shipping Delays

Although we strive to meet the specified processing and delivery times, unforeseen circumstances, such as weather conditions or other external factors, may cause delays. We appreciate your understanding in these situations.

Exceptions

Certain products cannot be shipped and are available for in-store purchase only. Please refer to the relevant product page for more information.

Contact Us

If you have any questions regarding this shipping policy, please contact us at info@cloutierpro.com or call us at 450-430-2454.

Additional Notes

Cloutier Pro reserves the right to modify this shipping policy at any time.
In the event of a dispute, the French version of this shipping policy shall prevail.